Senior Account Services Officer (Banking Operations)

Location: On-site in Sta. Rosa, Laguna, Philippines; shifting schedule with possible weekend, holiday, and extended-hours coverage.

Company

hirify.global operates branch banking and account services activities.

What you will do

• Oversee customer onboarding, account opening, account maintenance, customer information updates, and related branch account services.
• Conduct and review KYC, CDD, and EDD procedures, validate customer documents, and escalate suspicious or fraudulent activity.
• Handle customer inquiries, complaints, call-outs, debit card release and blocking, bounced cheques, and complex servicing concerns.
• Maintain accountable forms, customer records, account-opening documents, debit cards, cheques, and physical and electronic files.
• Perform quality checks, monitor exceptions, prepare end-of-day reports, support audits, and ensure maker-checker and dual-control requirements.
• Guide Account Services Officers, support onboarding and training, improve processes, and maintain continuity across shifts.

Requirements

• Bachelor’s or university degree in Banking and Finance, Business Administration, Accounting, Financial Management, or a related business discipline.
• At least 4–5 years of relevant banking experience, preferably in branch operations, account services, or customer onboarding.
• Experience with customer onboarding, account opening and maintenance, complex servicing cases, operational exceptions, and escalations.
• Strong knowledge of Core Banking Systems, branch banking operations, KYC, CDD, EDD, AML, BSP regulations, operational risk, internal controls, maker-checker, dual control, and records management.
• Completed Signature Verification and KYC/CDD/AML training or seminars.
• Must be willing and able to work on a shifting schedule and provide coverage across assigned shifts.

Culture & Benefits

• Structured operational controls and service standards support accurate and compliant branch operations.
• Work includes collaboration across shifts and handover of pending transactions, exceptions, customer concerns, and operational issues.
• Participation in business continuity planning, operational resilience initiatives, UAT, UVT, and system implementation activities.
• Customer information and records must be handled according to data privacy, information security, and confidentiality requirements.