Delivery Associate (Travel)

Location: Hybrid, onsite 2–3 times per week at BGC, Taguig, Metro Manila, Philippines. Availability for rotating shifts, including nights, weekends, public holidays, and on-call weekend support is required.

Company

hirify.global develops and delivers travel technology products and services for airlines, travel agencies, and other travel-sector customers.

What you will do

• Manage basic Core Implementation Services requests according to implementation guidelines, quality standards, and delivery timelines.
• Prioritize requests by urgency and importance while managing service-level agreements.
• Configure and deploy hirify.global products and services for large-scale implementations and migrations.
• Use GOT for order reception and Maestro for execution of implementation activities.
• Investigate incidents and problem reports, resolve issues on time, and escalate complex cases to senior team members or project leads.
• Identify opportunities for automation and process improvements while maintaining efficient, secure operations.

Requirements

• Bachelor’s degree in IT or Computer Engineering, a degree in Tourism, or relevant work experience.
• At least 2–3 years of hands-on experience in IT or implementation roles related to the travel industry.
• Experience with ServiceNow and Salesforce.
• Knowledge of Global Distribution Systems and experience with incident, problem, and service request management.
• Analytical, problem-solving, project management, and communication skills, with the ability to work effectively in multicultural environments.
• Availability for rotating shifts covering nights, weekends, and public holidays, plus a hybrid setup with regular onsite work in BGC, Taguig.

Nice to have

• Knowledge of hirify.global products and solutions.
• Previous experience in the travel industry.

Culture & Benefits

• Regular guidance and support from the line manager while working autonomously within defined processes.
• Opportunity to support global travel technology implementations and standardized delivery practices.
• Security training and certifications required for the position.
• Work in a multicultural environment focused on customer satisfaction, quality, and operational efficiency.