Senior Digital Workplace Technician (AI)

Location: Sydney, Australia; fully in-person up to 5 days a week

Company

Technology joint venture focused on data privacy, cybersecurity, national security, and protecting U.S. user data and applications.

What you will do

• Provide Tier 1–3 white-glove hardware and software support for onsite and remote users, including complex troubleshooting and final escalations.
• Own technical operations for local and regional offices, including site visits, office expansions, infrastructure lifecycle, backups, and monitoring.
• Design, deploy, and support enterprise A/V environments using Logitech conference systems, Apple room controllers, Crestron, and Lightware.
• Administer Google Workspace, Microsoft Office 365, identity platforms, and endpoint management across multiple operating systems.
• Develop technical standards, security policies, golden images, and infrastructure-as-code practices for regional deployment.
• Use Gemini, Claude, ChatGPT, DevinAI, Zapier, and scripting to automate workflows and improve employee productivity.

Requirements

• Extensive direct user-facing IT support experience in a high-growth or FAANG/MAANG-equivalent environment.
• Expert troubleshooting across Windows, macOS, and Unix/Linux, with advanced administration of Google Workspace, Microsoft 365, Google IAM, Active Directory, and cloud identity providers.
• Expertise with Omnissa Workspace One for macOS, Windows, iOS, and Android deployment and policy management.
• Strong networking knowledge covering DNS, DHCP, SSL, the OSI model, TCP/IP, and hands-on experience with Cisco, Aruba, Palo Alto, and SDN technologies.
• Demonstrated ability to use Gemini, Claude, ChatGPT, and DevinAI for scripting, code troubleshooting, and workflow automation, plus proficiency with Zapier.
• College degree in Computer Science, Information Systems, Computer Engineering, or a related technical discipline.

Nice to have

• Crestron or Lightware training or experience.
• CCNA, CCNP, MCSE, CompTIA Security+, or CISSP certification.
• Python, Bash, or PowerShell automation experience.
• Experience with AWS, GCP, Azure, VMware Horizon VDI, or similar cloud-desktop solutions.
• Experience managing large-scale office builds, relocations, or global software migrations.

Culture & Benefits

• Collaborative IT support environment partnering with Engineering, Product, Operations, and service owners.
• Focus on service excellence, technical standardization, security, and seamless employee productivity.
• Work arrangement is fully in-person, with onsite presence expected up to five days per week.
• Opportunity to apply AI and automation to enterprise IT operations and user support.