NOC Specialist (Cisco ISE)

Location: Brentwood, Tennessee, United States (Hybrid); participation in a 24x7 on-call rotation and non-traditional working hours required.

Company

hirify.global is a technology services company delivering professional and managed services across hybrid cloud infrastructure, networking, cybersecurity, data and AI, autonomous operations, and enterprise service management.

What you will do

• Monitor and analyze networks, systems, and services for performance issues, outages, and security concerns in real time.
• Respond to, troubleshoot, investigate, and resolve incidents, escalating issues to senior engineers or other teams when necessary.
• Use diagnostic tools and established processes to resolve service disruptions and maintain service stability and performance.
• Collaborate with Network and Infrastructure Engineers on proactive monitoring, automation, and performance optimization.
• Work directly with customers during investigations, provide timely updates, and support client satisfaction.
• Maintain incident documentation and contribute to operational processes, policies, and standards.

Requirements

• 3–5 years of experience in an IT infrastructure, network operations, or technical support role.
• Demonstrated expertise in network monitoring and troubleshooting, infrastructure operations, systems administration, or incident response.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, routing, switching, and firewalls.
• Hands-on experience with Cisco ISE and Cisco Secure Network Analytics, including operational reviews, troubleshooting events and alerts, service performance and availability monitoring, portal management, device profile monitoring, and patch management.
• Experience with network and system monitoring tools such as SolarWinds, Nagios, Splunk, or similar.
• General network experience with technologies or vendors such as Palo Alto, Cisco, or Fortinet.
• Excellent oral and written communication skills and experience working in diverse technical teams or client-facing environments.
• Ability to collaborate effectively in a high-performance team, provide strong customer service, and maintain operational excellence.
• Ability to work in a fast-paced, 24x7 environment and adapt quickly to changing priorities.

Culture & Benefits

• Hybrid work arrangement in Brentwood, Tennessee.
• Customer-focused environment centered on service stability, operational excellence, and client satisfaction.
• Inclusive workplace welcoming people from diverse backgrounds and perspectives.
• Continuous support coverage through non-traditional hours and a 24x7 on-call rotation.