23 часа назад
IT Support Analyst (HCM)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Analyst (HCM): Supporting and troubleshooting a Human Capital Management application and its integrations with an accent on incident resolution, observability, and cross-functional coordination. Focus on leading critical incident triage, determining root causes through post-incident reviews, and improving the stability of QA and production environments.
Location: Oklahoma City, Oklahoma, United States; on-site presence required
Company
Payroll and HR technology provider serving small and medium-sized businesses, acquired by in 2025.
What you will do
- Troubleshoot HCM application and integration incidents escalated from L1 Operations.
- Manage Salesforce incident cases, document issues, and escalate bugs through Jira or Azure DevOps.
- Act as Incident Commander during critical incidents, coordinating triage calls, support teams, vendors, and stakeholders.
- Lead post-incident reviews with Engineering, Development, and Architecture to identify root causes and improvement actions.
- Maintain runbooks and knowledge bases, monitor incident metrics, and improve support workflows.
- Participate in a 24x7 on-call rotation for critical after-hours incidents.
Requirements
- Experience supporting Payroll or HCM systems in a Level 1 Operations role.
- Intermediate-level HCM support experience and strong technical troubleshooting skills.
- Experience with Windows, Mac, and mobile platforms including iOS and Android.
- Experience with Salesforce case management.
- Excellent written and verbal communication, organization, prioritization, and incident coordination skills.
- Comfort with working on-site in Oklahoma City is required.
Nice to have
- ServiceNow ITSM experience.
- Datadog or Azure monitoring experience.
- Jira or Azure DevOps experience.
- Microsoft Copilot, basic scripting and automation, or basic code analysis skills.
Culture & Benefits
- Competitive compensation and a comprehensive benefits package.
- Collaborative, mission-driven culture with high visibility and impact.
- Medical, dental, vision, life, disability, fertility, wellness, and paid sick-time benefits.
- Paid time off and holidays, an Employee Assistance Program, and a Calm app subscription.
- 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
- Paid maternity and paternity leave, legal plan options, and pet insurance.
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