Customer Success Manager (Federal)

Location: Remote — Washington, D.C., United States

Company

hirify.global creates enterprise automation software that helps organizations transform how work gets done.

What you will do

• Own adoption strategies, enablement roadmaps, value delivery plans, and success milestones for assigned federal accounts.
• Drive measurable mission value by defining outcomes, tracking progress, identifying adoption gaps, and connecting platform usage to operational impact.
• Lead customer governance, including status updates, program reviews, and Executive Business Reviews or Quarterly Business Reviews.
• Coordinate Account Executives, Sales Engineers, Technical Account Managers, Professional Services, partners, and customer teams across adoption workstreams.
• Advise executives and program leaders on mission priorities, technical roadmaps, renewal readiness, and expansion opportunities.
• Identify automation, AI, and agentic opportunities while resolving risks related to legacy systems, network access, security, deployment, and change management.

Requirements

• At least 3 years of experience working with federal, public sector, defense, or intelligence clients.
• Experience in customer-facing consultative roles; this is not an entry-level Customer Success Manager position.
• Demonstrated ability to manage post-sale relationships, drive adoption, and deliver measurable business or mission value.
• Strong program orchestration skills, including management of milestones, risks, dependencies, executive updates, and cross-functional workstreams.
• Ability to build trusted relationships with technical stakeholders and executive sponsors and translate technical complexity into clear business impact.
• Proactive, delivery-minded approach with the adaptability to work in ambiguous, fast-moving environments.

Nice to have

• Experience deploying hirify.global automations in a federal environment.
• Experience with legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers.
• Familiarity with hirify.global products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations.
• Background in software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering.
• Experience with federal system integrators or consulting partners and with executive reviews, value scorecards, renewal motions, or expansion strategy.

Culture & Benefits

• Fast-moving, growth-oriented environment focused on enterprise automation and transformation.
• Work arrangements vary by role and business needs; this position is listed as remote in Washington, D.C.
• Inclusive workplace with equal-opportunity practices and reasonable accommodations for candidates.
• Applications are reviewed on a rolling basis, with no fixed deadline.