Sr. Manager, Service & Commercial Enablement (Skaneateles, NY)

Location: Hybrid role based in the Skaneateles, NY office, United States

Salary: $136,000–$187,000 annually

Company

Develops healthcare and medical device solutions focused on improving healthcare delivery and sustaining lives.

What you will do

• Connect Global Service with Sales, Marketing, Business Strategy, Product Management, Engineering, and Field Operations.
• Translate customer insights and business priorities into service strategies, offerings, and operational plans.
• Lead governance processes and cross-functional working groups to maintain transparency, accountability, and alignment.
• Define and evolve service offerings covering installation, maintenance, connectivity, remote support, education, and product lifecycle solutions.
• Influence service pricing, packaging, and value propositions.
• Prepare field teams for new product introductions and improve service performance and customer experience metrics.

Requirements

• Bachelor’s degree in business, engineering, marketing, healthcare, or a related field.
• 7+ years of experience in Service, Sales, Marketing, Commercial Operations, Project Management, or Product/Portfolio Management.
• Experience in medical devices or healthcare is preferred.
• Ability to lead across functions and influence without authority in a complex matrix environment.
• Excellent communication skills and a data-driven approach to turning insights into action.

Culture & Benefits

• Mission-driven environment focused on saving and sustaining lives.
• Medical and dental coverage beginning on day one for eligible employees.
• 401(k) retirement savings plan with company matching and employee stock purchase plan.
• Paid holidays, 20–35 days of paid time off based on tenure, family and medical leave, and paid parental leave.
• Educational assistance, flexible spending accounts, commuting benefits, childcare benefits, and employee assistance programs.