Application Support Analyst (SQL)

Location: Cape Town, South Africa; hybrid model with 3 days working from home per week. Working hours are aligned with the UK, from 08:30 to 18:00 Monday to Friday, on a rota basis, for 37.5 hours per week.

Company

hirify.global develops real estate and property management software for financial and property management institutions.

What you will do

• Resolve customer software queries and provide support throughout the lifecycle of each case.
• Analyse application issues, diagnose PL/SQL code and SQL queries, and recommend appropriate solutions.
• Prioritise tickets, manage escalations and complaints, and work against defined KPIs and SLAs.
• Document resolutions and root cause analyses while building and maintaining the support knowledge base.
• Share technical knowledge with colleagues and provide guidance across the support team.
• Participate in User Acceptance Testing for upcoming major releases and service packs when required.

Requirements

• At least 2 years of experience in application software support.
• At least 2 years of SQL experience, including stored procedures and triggers.
• Written knowledge and practical experience with Oracle PL/SQL.
• Fluent English and the ability to clearly explain technical concepts to customers.
• Strong troubleshooting, logical problem-solving, organisation, and time-management skills.
• Ability to multitask, work under pressure, prioritise customer tickets, and collaborate effectively.

Nice to have

• Knowledge of hirify.global products.
• Understanding of accounting practices.
• Real estate knowledge or experience.
• Passion for continuous professional development.

Culture & Benefits

• Hybrid working with three days from home each week and UK public holiday leave arrangements.
• Medical Aid Scheme, Personal Pension plan, and Parental Leave benefit.
• 25 days of annual leave, public holidays, and 16 hours of Flex Time Off.
• Tuition Reimbursement Schemes for professional development.
• Office breakfasts, quarterly lunches, virtual social events, and employee-led DEI and resource groups.
• Option to work from anywhere in the world for two weeks per year.