Content Operations Analyst (SaaS)

Location: Fully remote from anywhere in South Africa; rotating shifts include evenings and weekends depending on live events.

Salary: Up to ZAR 350,000 per year on a full-time, permanent employment contract.

Company

hirify.global is a high-growth B2B SaaS platform that helps companies integrate Stories into their owned platforms through native iOS, Android, and Web SDKs, publishing tools, analytics, and advertising support.

What you will do

• Run content operations and support workflows during live sports events and other high-volume publishing periods.
• Quality-check stories for copy, visuals, names, scores, player images, team logos, standings, links, statistics, metadata, timing, categorisation, and brand consistency.
• Triage content, configuration, workflow, application, and potential product issues by gathering evidence and identifying the next action.
• Reproduce and document application issues with expected and actual behaviour, affected products or clients, severity, screenshots, links, and reproduction steps.
• Maintain incident notes, QA records, support updates, handovers, and follow-up actions across time zones.
• Improve checklists, playbooks, templates, support workflows, and lightweight automations using AI and internal tools.

Requirements

• Experience or strong instincts in application support, product support, content operations, QA, live operations, or support operations.
• Exceptional attention to detail when checking text, visuals, links, timing, structured information, and issue evidence.
• Clear written English and the ability to explain issues calmly and precisely.
• Strong judgment under pressure, including prioritisation, escalation, troubleshooting, and follow-through.
• Comfort using AI and tools to improve work while independently validating important details.
• Reliability during live coverage, client support, and content-accuracy workflows.

Nice to have

• Experience in technical support, customer support operations, content QA, editorial, proofreading, moderation, digital publishing, or live operations.
• Exposure to SaaS, sports, media production, CMS tools, publishing workflows, mobile or web applications, or client-facing support.
• Experience with Jira, Zendesk, Intercom, Linear, CMS platforms, spreadsheets, dashboards, browser developer tools, SQL, APIs, or log and search tools.
• Examples of improving checklists, workflows, runbooks, templates, QA processes, or lightweight automations.

Culture & Benefits

• 33 days of paid leave and benefits.
• Fully remote work within South Africa.
• Work with modern hardware, technologies, and tools.
• Operate in a high-growth product environment serving globally recognised brands, particularly in sport.
• Rotating live-event coverage includes evenings and weekends.

Hiring process

• Initial short conversation to discuss the role and answer questions.
• Practical take-home task with sensible use of AI expected.
• Final team interview covering the task, judgment calls, and approach to the work.