TAG24 Travel Specialist (Travel)

Location: Sydney, Brisbane, or Melbourne, Australia; hybrid office and home working with flexible hours and weekend work included.

Company

hirify.global provides personalised travel and event management services for major clients, C-suite executives, and award-winning productions.

What you will do

• Handle travel enquiries, reservations, ticketing, and documentation for air, rail, hotel, and ancillary services.
• Process complex reissues, pricing records, fares, contracted rates, and GDS bookings.
• Resolve errors and client complaints while maintaining high customer service standards.
• Manage VIP, entertainment, and group travel requirements and maintain strong client relationships.
• Negotiate supplier rates, identify revenue opportunities, and support company profitability.
• Maintain hirify.global and Tramada files, follow PCI requirements, support team training, and communicate operational issues.

Requirements

• Bachelor’s degree or equivalent education and relevant professional experience.
• At least 7 years of travel industry, 24-hour department, or similar service-industry experience; 10 years preferred.
• At least 7 years of GDS experience with Galileo or Amadeus.
• Strong knowledge of airfares, contracted fares, ticketing, reissues, flights, hotels, and published fares.
• Experience with VIP, entertainment, or group travel, plus strong customer service, negotiation, communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively, learn new systems, manage changing priorities, and work flexible hours.

Culture & Benefits

• Hybrid working model combining office and home working.
• Market-competitive salary package.
• Birthday day off, dedicated health plan, employee assistance programme, and breakfast provided.
• Team-oriented and ambitious working environment.
• Career development opportunities, lunch-and-learn sessions, and employee discounts.