Analytics Client Service Associate (AI)

Location: Monterrey, Mexico; the role is also associated with Mexico City.

Company

hirify.global provides research-based data, analytics, and indexes that help global financial institutions understand investment risks and opportunities.

What you will do

• Answer detailed client questions about hirify.global products and methodology, including complex L2 inquiries related to Barra’s multi-asset-class risk framework.
• Analyze market performance and data for clients and communicate relevant product and model information.
• Own case management from intake through resolution while meeting SLA targets, escalation protocols, and communication standards.
• Develop client relationships through proactive follow-up and provide feedback to Coverage, Product Management, Research, and Data groups.
• Mentor Analysts and Associates through coaching, knowledge transfer, and structured feedback.
• Design, build, and deploy AI-assisted solutions, evaluate AI-generated outputs, and improve service efficiency and quality.

Requirements

• 5–7 years of experience in financial services.
• Undergraduate degree in finance, economics, actuarial sciences, statistics, mathematics, or another quantitative field.
• Strong analytical, quantitative, problem-solving, organizational, and communication skills.
• Understanding of financial topics such as Modern Portfolio Theory, portfolio construction, optimization, CAPM, multi-factor risk models, market risk, credit risk, and VaR.
• Deep understanding of international financial institutions and global financial markets, with the ability to work effectively across diverse cultures.
• Practical experience using AI tools such as ChatGPT, Claude, or Copilot, including building repeatable AI-assisted workflows and validating outputs for methodological accuracy.

Nice to have

• Working knowledge of Python, R, or C++.
• MFE, MBA, master’s degree, CFA, or equivalent qualification.

Culture & Benefits

• Transparent compensation and employee benefits tailored to the local market.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• High-performance and innovation-focused environment with opportunities to experiment and take ownership.
• Global network of colleagues and access to structured learning through Global Orientation, Learning@hirify.global, AI Learning Center, and LinkedIn Learning Pro.
• Professional growth through internal mobility, expanded roles, and multi-directional career paths.
• Inclusion and belonging initiatives supported by eight Employee Resource Groups.