Senior Technical Support Engineer

Location: Taguig City, Philippines. Hybrid work setup with required office attendance 10 times per month; graveyard shift.

Company

hirify.global connects technology vendors, partners, and businesses through a global IT ecosystem and its hirify.global Xvantage digital platform.

What you will do

• Troubleshoot and resolve complex issues across software, APIs, infrastructure, SaaS solutions, and cloud services.
• Perform root cause analysis, resolve defects, and drive product and reliability improvements.
• Partner with cross-functional teams to deliver features and enhancements.
• Optimize system performance, resolve incidents, and participate in on-call and critical incident management.
• Create and maintain runbooks, FAQs, technical documentation, and knowledge artifacts.
• Resolve customer issues through phone, chat, and ticket-based support channels.

Requirements

• 5+ years of experience in software engineering, technical support, or application development.
• Strong experience with distributed systems, web-based applications, and SaaS-based cloud solutions.
• Solid SQL and database knowledge, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Strong troubleshooting skills across APIs and cloud services.
• Understanding of ITIL processes, including Incident, Problem, Change, and Root Cause Analysis.
• Experience working in agile, cross-functional, global, and high-pressure environments with strong customer communication skills.

Nice to have

• Scripting with PowerShell, Python, or Bash.
• Monitoring tools such as Datadog, Zabbix, Azure Monitor, or CloudWatch.
• SAP BRIM, SAP FICO, Infrastructure as Code, Docker, Kubernetes, Microsoft 365, or Entra ID experience.
• Terraform, CloudFormation, cloud cost optimization experience, or Azure/AWS certifications.
• ITIL certification and additional language skills.

Culture & Benefits

• Work with global and diverse teams on technology platforms serving businesses worldwide.
• Opportunities for career development and work with modern technologies.
• Inclusive environment with opportunities to make an impact on resilient, future-ready platforms.
• Hybrid work arrangement with regular office attendance.