Associate - Workplace Technology

Location: Tokyo, Japan; on-site support required

Company

hirify.global provides research-based data, analytics, indexes, and technology that help financial-market participants understand risks and opportunities and build better portfolios.

What you will do

• Provide primary on-site support for laptops, desktops, printers, peripherals, mobile devices, and workplace applications.
• Manage incidents, service requests, SLA prioritization, and asset workflows in ServiceNow.
• Troubleshoot Windows 11, macOS, Microsoft 365, Outlook, Teams, VPN, VDI, Wi-Fi, and network connectivity.
• Maintain conference-room AV systems and deliver technology support for internal, external, VIP, executive, and client-facing events.
• Coordinate with Japanese-speaking vendors, building management, telecom providers, and regional infrastructure teams.
• Participate in office technology projects, workspace upgrades, AI and automation initiatives, root-cause analysis, and knowledge-base development.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience supporting a global Windows desktop environment.
• Strong knowledge of Windows 11, macOS, Microsoft 365, Azure Active Directory / Entra ID, Intune, Autopilot, and endpoint management.
• Experience with Microsoft Teams, Zoom, VPN, Wi-Fi, VDI, AV systems, conference rooms, digital signage, and live-event technology.
• Experience with ITSM platforms, preferably ServiceNow, including incident, request, and asset management.
• Fluent Japanese at native or business level and professional English are essential.

Nice to have

• Experience or interest in AI and automation tools, including chatbots, intelligent ticket routing, prompt engineering, or AI-assisted troubleshooting.
• Knowledge of Conditional Access Policies, PowerShell, DNS, DHCP, TCP/IP, and Digital Experience Monitoring.
• Experience with CMDB, Device-as-a-Service models, hardware procurement, or Microsoft certifications.
• Financial services industry experience and willingness to explore emerging technologies.

Culture & Benefits

• Transparent compensation schemes and comprehensive benefits tailored to the employee’s location.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• Learning opportunities through the Global Orientation program, Learning@hirify.global, AI Learning Center, and LinkedIn Learning Pro.
• Career development through internal mobility, expanded roles, and multidirectional career paths.
• Inclusive employee community supported by eight Employee Resource Groups.