Order Management and Revenue Assurance Specialist

Location: Milton Keynes, UK; hybrid working with regular office collaboration

Company

hirify.global is a growing connectivity business providing managed connectivity services and recurring-revenue solutions.

What you will do

• Validate customer orders submitted by Sales, including products, pricing, contract terms, billing frequencies, credit requirements, and supporting documentation.
• Own orders through operational acceptance, delivery, handover, and billing readiness in ConnectWise.
• Coordinate Sales, Operations, Engineering Delivery, Customer Service, technical teams, suppliers, and Finance to keep orders moving and escalate risks.
• Manage straightforward orders for up to five SIMs and process usage bolt-on requests.
• Manage quotes in ConnectWise CPQ and support Sales with accurate products, services, quantities, pricing, and customer information.
• Ensure completed services and all recurring, one-off, installation, credit, discount, and promotional charges are captured correctly for billing.

Requirements

• Experience in order management, billing, revenue assurance, sales operations, finance administration, or a similar detail-focused role.
• Strong attention to detail and the ability to identify incomplete, inconsistent, or commercially risky information.
• Excellent organisation skills for managing multiple orders, deadlines, dependencies, and target dates.
• Clear, confident communication and the ability to challenge inaccurate information constructively.
• Investigative approach to discrepancies, including root-cause analysis and follow-through to resolution.
• Confidence using multiple systems, spreadsheets, and detailed service records, with a collaborative approach across commercial, operational, technical, and finance teams.

Nice to have

• Experience in telecommunications, managed services, connectivity, or another recurring-revenue business.
• Experience with ConnectWise, ConnectWise CPQ/Sell, or comparable CRM, PSA, and configure-price-quote platforms.
• Experience reconciling supplier invoices with customer billing or service inventories.
• Knowledge of credit control, recurring billing, cancellations, supplier disputes, and credits.
• Good Excel skills, including lookups, pivot tables, and reconciliation techniques.

Culture & Benefits

• Hybrid working that combines collaboration in office spaces with the convenience of working from home.
• Collaborative Operations environment with visible impact on customer delivery, revenue protection, and continuous improvement.
• Values centred on Trust, Innovation, Teamwork, and Honesty & Integrity.
• Commitment to diversity, equity, and inclusion across the organisation.