Client Services Administrator (Fintech)

Location: Edgewood, NY, United States; hybrid schedule with 2 days in the office and 3 days from home

Salary: $20.00–$23.58 per hour

Company

hirify.global is a financial technology company providing shareholder communication and related services.

What you will do

• Answer shareholder inquiries received in writing or by email.
• Research and resolve transfer rejects, status follow-ups, lost certificate applications, corporate action matters, replacement check inquiries, and 1099, W-8, and W-9 updates.
• Maintain client and shareholder accounts and complete correspondence research items.
• Identify root causes, document solutions, and draft responses to inquiries and critical issues.
• Recommend improvements to forms and processes while following company, SEC, and STA guidelines.

Requirements

• Strong attention to detail, organization, multitasking, time management, and follow-up skills.
• Solid written communication skills and willingness to submit a writing sample.
• Ability to interpret requests, think critically, identify errors, and review work for quality.
• General typing and computer skills, including Microsoft Word, Excel, Outlook, and Internet Explorer.
• Ability to collaborate with multiple people and groups to develop accurate responses to shareholder inquiries.
• A bachelor's degree is preferred but not required.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Hybrid work arrangement with three days from home each week.
• Emphasis on privacy, accuracy, speed, dependability, and quality.
• Workplace focused on respect, inclusion, and employee wellbeing.