Senior Manager, Operations

Location: Hybrid Flex - Durham, United States

Salary: $130,560.00–$208,896.00 annually, plus an annual incentive bonus.

Company

hirify.global delivers health care coverage and services with a focus on community investment and member experience.

What you will do

• Lead the Operations Center of Excellence and oversee functions including membership, enrollment, system support, customer service, claims, and fulfillment.
• Manage enrollment operations, quality assurance, data integrity, KPIs, analytics, and continuous process improvement.
• Oversee claims performance guarantees, approvals, client RFPs, fulfillment operations, and end-to-end inventory management.
• Manage enrollment-system vendors and partners, monitoring service delivery and performance.
• Design scalable processes, identify standardization and automation opportunities, and apply Lean and Six Sigma methodologies.
• Develop budgets, staffing models, and performance standards while resolving escalations and reporting operational updates to senior health plan leadership.

Requirements

• Bachelor’s degree or advanced degree where required.
• 8+ years of experience in a related field, or 10+ years in lieu of a degree.
• Experience leading operational functions and collaborating across sales, implementation, configuration, service, digital services, continuous improvement, and workforce management.
• Strong analytical, strategic problem-solving, performance management, and resource-planning skills.
• Ability to work in a hybrid role based in Durham, United States.

Nice to have

• Extensive experience in health plan claims, membership, and customer service operations.
• Experience applying Six Sigma, Lean, or continuous improvement methodologies.
• Experience with Facets claims and membership processing systems.

Culture & Benefits

• Work-life balance, flexibility, and autonomy.
• Medical, dental, and vision coverage with health and wellness programs.
• Parental leave, adoption assistance, and surrogacy assistance.
• Career development programs and tuition reimbursement.
• 401(k) match with an annual company contribution.
• Paid time off and an annual incentive bonus based on corporate and individual performance.