Manager, CRM Applications (Salesforce & HubSpot)

Location: Remote (United States); candidates must be legally authorized to work in the US.

Salary: $150,000–$165,000 per year. Eligible full-time, non-Sales US employees may also receive annual discretionary bonuses.

Company

RSA provides identity and access management, authentication, access lifecycle management, and identity governance solutions for organizations worldwide.

What you will do

• Lead, coach, and develop a high-performing CRM team.
• Own the Salesforce and HubSpot application portfolio, including strategy, governance, roadmap, security, scalability, reliability, and operations.
• Partner with Sales, Marketing, Global Services, and Operations to translate business priorities into scalable CRM capabilities.
• Lead CRM transformation, process modernization, automation, user adoption, training, and change management initiatives.
• Manage cross-functional initiatives, vendors, performance metrics, continuous improvement, and compliance with security, risk, and data governance standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 8+ years of experience supporting enterprise CRM platforms and 3+ years of people leadership experience in IT.
• Deep expertise in Salesforce platform capabilities, architecture, administration, governance, and best practices.
• Experience with HubSpot or comparable marketing automation platforms.
• Experience integrating Salesforce with ERP, CPQ, marketing automation, customer support, identity management, data platforms, and other enterprise systems.
• Strong business partnership, stakeholder management, transformation, automation, AI-enabled CRM, and execution skills in fast-changing environments.

Nice to have

• Salesforce certifications such as Administrator, Platform App Builder, or Advanced Administrator.
• Experience with integration platforms, APIs, middleware, and event-driven architectures.
• Experience with DevOps, CI/CD, Salesforce release management, and application lifecycle management.
• Experience with Customer Data Platforms, AI copilots, predictive analytics, or CRM migrations and consolidations.

Culture & Benefits

• Fast-paced environment with evolving priorities, entrepreneurial execution, and a transformation mindset.
• Flexible paid time off.
• Health, disability, and life insurance.
• 401(k) retirement plan with company matching contributions.
• Equal-opportunity workplace committed to a discrimination- and harassment-free environment.