Senior Site Reliability Engineer

Location: Manila, Philippines

Company

hirify.global provides unified communications and customer experience solutions that connect customers and teams globally.

What you will do

• Own platform reliability across global unified communications infrastructure and lead incident response for the assigned subsystem.
• Triage complex production issues, perform scheduled maintenance, and redesign operational processes to prevent recurring failures.
• Lead blameless post-mortems, track corrective actions, and convert recurring incidents into engineering improvements and actionable bug reports.
• Design automation and tooling, reduce manual toil, address technical debt, and deliver infrastructure initiatives through two-week sprint cycles.
• Define and track SLIs, SLOs, and SLAs; build and maintain Grafana and OCI Log Analytics dashboards and improve alert quality.
• Provide technical leadership and mentorship, run workshops, document operational knowledge, and support projects involving one or two other engineers.

Requirements

• 6+ years of experience in site reliability, platform operations, or infrastructure engineering, including operating production systems at scale.
• Advanced Linux systems administration skills, including distributed services, log analysis, systemctl, and network diagnostics.
• Hands-on experience with at least one major cloud provider: OCI, AWS, GCP, or Azure.
• Strong on-call and incident response experience, including structured triage, stakeholder communication, and post-mortem follow-through.
• Ability to script in Python or Bash and strong knowledge of SRE concepts, including SLIs, SLOs, error budgets, and toil measurement.
• Demonstrated technical leadership, end-to-end feature ownership, mentoring ability, and an AI-forward approach to daily work.

Nice to have

• Experience with Oracle Cloud Infrastructure, including compute, networking, Log Analytics, and Object Storage.
• Familiarity with VoIP and SIP infrastructure, including registration, trunking, and call signaling.
• Knowledge of Prometheus, Grafana, PagerDuty, OCI Log Analytics, and Ansible.
• Experience with large-scale infrastructure migrations in multi-tenant SaaS environments.

Culture & Benefits

• Participation in a shared on-call rotation of approximately one week per month.
• Escalation is encouraged, with an expectation to coordinate incident response rather than work alone.
• Collaboration with Support, Sales, Sales Engineering, NOC, Professional Services, and Engineering teams.
• Equal employment opportunities and reasonable accommodation for employees and applicants with disabilities.