Onboarding Project Manager (SaaS)

Location: Remote in Thailand; occasional onsite travel within Thailand may be required during onboarding.

Company

hirify.global provides a SaaS hospitality platform that helps properties in more than 150 countries manage operations and commercial strategy through integrations with hundreds of partners.

What you will do

• Own the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables for successful implementations.
• Act as the primary customer contact and lead pre-kickoff, kickoff, project check-in, and go-live meetings.
• Identify and manage risks, dependencies, and escalation points while maintaining project momentum and customer satisfaction.
• Coordinate collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management.
• Monitor onboarding success metrics, training completion, customer adoption, and platform utilization.

Requirements

• Fluency in Thai and business-professional English, both written and spoken.
• At least 4 years of experience in hotel operations or hotel management.
• At least 2 years of project management experience in a SaaS or customer-facing environment.
• Experience managing multiple projects, coordinating cross-functional stakeholders, and driving initiatives through completion.
• Strong communication, relationship management, customer-facing presentation, organization, and problem-solving skills.
• Willingness to travel onsite within Thailand when required during the onboarding period.

Nice to have

• At least 2 years of project management experience in a hospitality SaaS environment.
• Customer implementation or onboarding experience at a hospitality SaaS company.
• Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools.

Culture & Benefits

• Remote-first and remote-always work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays and fully paid parental leave.
• Home office stipend based on country of residence.
• Professional development through hirify.global University, manager training, upskilling, and knowledge transfer.
• Inclusive, globally distributed organization with employees across more than 40 countries.