Complex Claims Examiner

Location: Hong Kong; primarily office-based

Company

Global commercial and personal insurance provider focused on property and casualty risk solutions.

What you will do

• Handle Casualty General Liability and Auto Liability claims from coverage determination through liability analysis, quantum assessment, negotiation, settlement, and resolution.
• Manage vendors and litigation for medium- to high-complexity claims within assigned authority limits.
• Communicate claim developments, outcomes, and portfolio messages to internal and external stakeholders.
• Maintain financial discipline through accurate reserves and other claim-related transactions.
• Contribute to best-practice procedures, quality assurance reviews, audits, and continuous improvement of claim handling.

Requirements

• Strong written and verbal communication, time management, prioritization, and diary management skills.
• Specialist knowledge of Casualty General Liability and Auto Liability technical claims.
• Ability to interpret policy wording accurately and consistently.
• Strong knowledge of legal, regulatory, litigation, and procedural requirements relevant to the line of business.
• Experience negotiating intermediate- to high-complexity claims, including mediation, arbitration, and alternative dispute resolution.
• Ability to collaborate with claims stakeholders, direct claims strategy, and follow up on technical audit recommendations.

Culture & Benefits

• In-person collaboration and a connected office-based working environment.
• Total Rewards benefits supporting health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.