Consumer Digital Client Care Specialist

Location: Chandler, Arizona, United States; onsite, full time

Company

hirify.global is a nationwide banking organization serving consumer, small business, and commercial clients through multiple bank brands.

What you will do

• Handle complex telephone, email, and written inquiries from consumer, business, and internal clients.
• Provide support ranging from general navigation to in-depth technical assistance with banking systems.
• Research and resolve inquiries involving Remote Deposit Capture, ACH, Positive Pay, Reverse Positive Pay, wires, and related treasury products.
• Own client issues through resolution, document cases, set expectations, and escalate urgent or unresolved issues when necessary.
• Partner with internal associates to provide consultative treasury solutions while mitigating risk.
• Follow customer verification procedures before releasing information or assisting with transactions.

Requirements

• At least 1 year of related experience in customer service, branch banking operations, treasury management services, or a similar field.
• High school diploma.
• Entry-level knowledge of banking, loans, treasury management, commercial banking products, and applicable regulatory requirements.
• Advanced speaking and writing communication skills.
• Willingness to learn, teach, and share information.

Nice to have

• Experience in a call center or cash-handling environment.
• Experience with consumer and small business banking products, cash management, or payment processing.

Culture & Benefits

• Medical and dental insurance.
• Paid time off and a 401(k) matching program.
• Tuition assistance and wellness programs.
• Employee volunteer program and company ownership opportunity.
• Opportunities to build practical knowledge of business operations and financial management.