Customer Success Specialist

Location: Aguascalientes, Mexico

Employment type: Full time

Company

hirify.global develops and manufactures sensor-based solutions and related technologies for customers across multiple industries.

What you will do

• Support key accounts and manage customer-support tiers for designated programs.
• Build effective relationships with internal teams, suppliers, and external customers.
• Participate in preparing and submitting customer quotations according to defined processes.
• Coordinate account setup, lead times, order quantities, payment terms, pricing, shipping terms, supplier codes, and supplier portals.
• Organize delivery, payables, quality, warranty, escalation, and discrepancy resolution activities.
• Act as a customer advocate by investigating concerns and coordinating solutions across departments.

Requirements

• University degree, such as a bachelor's degree, or equivalent relevant work experience.
• Ability to work as part of a team in a fast-paced environment and manage multiple competing tasks.
• Strong oral, written, and presentation communication skills.
• Strong organization, planning, and time-management skills.
• Strong interpersonal and collaboration skills for working with all organizational levels, suppliers, and customers.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.

Culture & Benefits

• Cross-functional and international collaboration across countries and cultures.
• Work environment centered on mutual respect, open communication, and continuous improvement.
• Collaboration is encouraged across functions as part of the OneSensata approach.