Senior Level Customer Service Manager | Customer Service Manager [COC0029028]

Location: Charlotte, North Carolina, United States; full-time, onsite role supporting clients across the Mid-Atlantic region.

Company

hirify.global is a management and operations consulting firm delivering enterprise services in risk management, compliance, business processes, IT effectiveness, engineering, sustainability, and human capital.

What you will do

• Develop customer experience strategies for government and public-sector clients.
• Oversee improvements to service delivery and customer satisfaction.
• Lead cross-departmental initiatives and coordinate stakeholders.
• Support staffing augmentation and recruiting services engagements.
• Conduct or oversee customer satisfaction research.
• Champion an organizational culture of service excellence.

Requirements

• 10+ years of experience in customer experience leadership.
• Bachelor’s degree required; MBA preferred.
• Experience in the government and public services sector is desired.
• Strong strategic leadership, data analysis, and innovation skills.
• Visionary thinking, collaboration, adaptability, and executive-level communication.
• Proficiency with Microsoft Office and business tools, including Excel, Access, Outlook, PowerPoint, Word, Adobe Acrobat, data analytics tools, and Visio.

Nice to have

• Functional or technical expertise relevant to government and public services engagements.
• Advanced proficiency with Microsoft Office and related business applications.
• Security clearance for sensitive federal engagements.

Culture & Benefits

• Health, dental, and vision insurance options for eligible full-time employees.
• 401(k) retirement savings plan with company matching.
• Paid vacation, sick days, and holidays.
• Flexible Spending Account and pre-tax payment programs.
• Short- and long-term disability insurance and supplemental life insurance.
• Performance incentives and referral bonuses may be available.