Manager Client Mail Services

Location: Remote anywhere within the United States, excluding Alaska, Hawaii, and U.S. territories. Employees living within 50 miles of a hirify.global campus must work from a campus location several times per week. The role regularly works on-site at client locations, with approximately 25% travel.

Company

hirify.global Office provides commercial client mail services and enterprise operational solutions.

What you will do

• Lead and develop the Enterprise Team, including program managers, administrative staff, managers, and specialists.
• Oversee a portfolio of enterprise mail service programs, strategic roadmaps, governance, dependencies, risks, and deliverables.
• Direct business administration, resource allocation, operational controls, and compliance with USPS regulations and internal policies.
• Integrate business continuity and disaster recovery practices to strengthen operational resilience.
• Serve as the primary escalation and strategic contact for enterprise clients, including complaint reviews and account maintenance.
• Prepare dashboards, data, audits, and high-level presentations for clients and hirify.global Office senior management.

Requirements

• 5+ years of operations management experience with significant program management experience in a services-based industry.
• Experience leading and developing managers and specialists and managing complex programs with interdependent projects.
• Strong business administration, leadership, communication, prioritization, and data-driven problem-solving skills.
• Proficiency with data analysis and visualization tools such as Power BI and Tableau, project management software, and Google and Microsoft Office tools.
• Bachelor’s degree in Business or equivalent experience.
• Ability to work within the stated United States location requirements, attend client or campus locations as applicable, and travel as required.

Nice to have

• Account management or customer service experience with large clients.

Culture & Benefits

• Full-time regular employment with hirify.global Office.
• Quality-focused culture emphasizing customer experience, business excellence, cost optimization, and profitability.
• Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.
• Equal employment opportunity employer.