Senior Customer Financial Services Representative (Order to Cash)

Location: Onsite in Rua Lionesa, Leça do Balio, Porto, Portugal

Company

hirify.global is a global express transportation company serving more than 220 countries and territories.

What you will do

• Manage the full order-to-cash cycle, including dispute analysis, account analysis, collections, and account reconciliation.
• Generate accurate and timely invoices according to customer agreements and contractual terms.
• Monitor customer accounts, payment timeliness, and aging balances.
• Lead weekly follow-ups with stakeholders and customers on structural financial issues.
• Serve as the primary contact for financial customer inquiries and build long-term customer relationships.
• Identify root causes and drive process improvement while balancing risk and company policies.

Requirements

• At least 5 years of experience in an international, fast-paced environment; order-to-cash experience is advantageous.
• Fluent English is mandatory, with strong written and verbal communication skills.
• Strong analytical and problem-solving capabilities, attention to detail, and accuracy.
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, and data modeling.
• Experience with large data sets and with billing, collections, dispute management, and cash application.
• Experience in high-volume environments with multiple priorities and a proactive approach to continuous improvement.

Nice to have

• Experience with order-to-cash activities.
• Knowledge of Excel macros, VBA, and automation tools.

Culture & Benefits

• Full-time regular employment with 40 scheduled hours per week.
• Training, on-the-job learning, and extensive learning resources.
• Tuition Assistance Program for positions with a permanent contract.
• Employee Assistance Program for employees and their families.
• Reduced-rate employee shipping and career development opportunities.