Senior Systems & Operations Coordinator

Location: Remote from Metro Manila, Philippines, working NZ business hours from 4AM–1PM PHT. Public holidays follow New Zealand holidays.

Salary: NZD 2,500–3,200 per month.

Company

A growing New Zealand landscaping and outdoor construction business delivering projects across New Zealand and transitioning from a founder-led operation into a scalable, systems-driven organisation.

What you will do

• Build and maintain consistent back-costing processes, including project profitability reporting, budget-versus-actual analysis, and weekly dashboards.
• Develop SOPs, process maps, administration manuals, and operational workflows.
• Build KPI dashboards, coordinate weekly reporting cycles, and maintain action registers.
• Organise cloud file structures, document control systems, templates, forms, checklists, registers, and software access records.
• Support recruitment, onboarding, training administration, skills matrices, training records, role descriptions, and performance frameworks.
• Track business improvement initiatives, coordinate operational projects, prepare meeting materials, and follow up on action items.

Requirements

• Experience supporting a growing trades, construction, landscaping, or service-based business.
• Strong process documentation, SOP development, systems, workflow, and operational process experience.
• Strong Excel, data analysis, reporting, and organisational skills.
• High attention to detail, independence, ownership of outcomes, and ability to work with light supervision.
• Ability to manage multiple projects and priorities simultaneously.
• Availability to work NZ business hours from 4AM–1PM PHT.

Nice to have

• Experience with Fergus or similar job management software.
• Experience supporting operational improvement projects.
• Familiarity with KPI reporting and business performance dashboards.
• Experience in construction, trades, landscaping, or project-based businesses.

Culture & Benefits

• Remote work during New Zealand business hours.
• Direct collaboration with the owner and leadership team.
• High autonomy with the opportunity to contribute ideas and operational improvements.
• Exposure to strategic planning, operational excellence, and business growth.
• Opportunity to develop expertise in process improvement, KPI reporting, workflow automation, and business systems.