Senior Manager, Clinical Operations - Operational Excellence

Location: Remote or hybrid for candidates based in the New York City metropolitan area; U.S. work authorization required.

Salary: $120K–$165K annually, plus bonus.

Company

hirify.global is a technology-powered, in-network psychiatry practice improving access to mental health care and reducing administrative burden for clinicians.

What you will do

• Design and own end-to-end Clinical Operations workflows, including ownership models, decision points, SOPs, escalation paths, and SLAs.
• Build SQL-based analytics and business intelligence reporting on demand, capacity, service levels, turnaround times, resource allocation, and operational outcomes.
• Identify repetitive work and launch automation, frontline AI agents, and improved data access to reduce manual handoffs and staffing needs.
• Expand clinician self-service through onboarding education, recurring forums, online guidance, FAQs, and support agents.
• Standardize how dyads and coordinators operate through playbooks, toolkits, job aids, decision rules, routing models, and escalation paths.
• Manage support staff handling clinician questions and escalations while measuring clinician performance, quality, and satisfaction as the model scales.

Requirements

• Advanced analytical skills, including independent SQL writing and use of dashboards, spreadsheets, and business intelligence tools.
• Ability to turn request-level data into findings about demand, capacity, service levels, and business impact.
• Experience mapping workflows end to end and redesigning them around clear ownership, fewer handoffs, and consistent decision rules.
• Hands-on experience with automation, AI, or no-code and low-code tools for improving frontline operations.
• Ability to prototype practical solutions and define requirements for Product, Data, or Engineering investment.
• Experience designing operating models, SOPs, playbooks, service levels, and escalation paths that scale with volume.
• 4–6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field.
• Ability to solve immediate workflow problems while building scalable systems to replace them.

Nice to have

• Experience in healthcare, behavioral health, or another regulated, high-growth environment.
• Experience in a fast-paced, high-growth company that has demonstrated scale.
• Hands-on experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations.

Culture & Benefits

• Mission-driven, collaborative team focused on improving mental health care.
• Medical, dental, and vision benefits effective on the first day of employment.
• 401(k) with match, generous paid time off, paid holidays, and paid parental leave.
• Learning and development support through the Learning team.
• Inclusive workplace focused on employee well-being and equal opportunity.

Hiring process

• Employment authorization is confirmed through Form I-9 and E-Verify after an offer is accepted.