Business Operations Analyst (Afternoon Shift) (AI)

Location: Kraków, Poland; hybrid work with 3 days per week in the office and 2 days remote after probation. Core hours are approximately 16:00–00:00 Poland time to overlap with US Central mornings.

Salary: PLN 9,800–13,500 gross per month on a contract of employment.

Company

hirify.global builds restaurant technology, including point-of-sale and AI-powered profit tools, for independent restaurants and small businesses.

What you will do

• Design vendor-intake, approval, review, contract, renewal, and spend-management workflows across Finance, Security, Privacy, Legal, Product, and other departments.
• Consolidate software and vendor spend, model purchase orders and hardware commitments, and support RFPs, pricing benchmarks, total-cost models, and negotiation preparation.
• Prepare operations updates, business reviews, leadership decks, status reports, executive summaries, data pulls, cost models, and scenario comparisons with traceable source data.
• Support merchant deployment strategy, including installation partners, field-service operations, new-device rollouts, and partner performance, cost, and capacity tracking.
• Build trackers, intake forms, dashboards, custom assistants, and automations with AI and no-code tools while following security and data rules.
• Coordinate cross-functional decisions, track owners and deadlines, and document repeatable processes that improve operational execution.

Requirements

• 3–5 years of experience in business operations, procurement, vendor management, or operations analysis, ideally in a role involving process creation.
• Hands-on experience with vendor intake, contract renewals, or procurement workflows.
• Experience creating and driving adoption of a process, tracker, program, or tool.
• Strong self-direction, comfort with ambiguity, and ability to influence without authority across departments and levels.
• Daily expert use of AI assistants such as Claude, ChatGPT, or Gemini for research, analysis, writing, and meeting synthesis; ability to create reusable prompts, custom assistants, and AI workflows without coding.
• Ability to verify AI output against source material and judge when AI should not be used.
• Comfort reading SaaS contract terms, including order forms, MSAs, DPAs, renewal clauses, and termination clauses.
• Strong Excel or Google Sheets and modeling skills, plus clear and concise business writing.
• Fluent written and spoken English and Polish.
• Bachelor’s degree in Business Administration, Finance, Economics, Operations, Supply Chain Management, or a related field preferred.

Nice to have

• Familiarity with Salesforce, Jira, Confluence, BI dashboards, no-code automation tools such as Zapier or Make, or basic SQL.
• Experience in payments, fintech, point-of-sale, restaurant technology, field-service operations, or SaaS.
• Experience with spend-management or procurement platforms such as Ramp, Coupa, or Zip.

Culture & Benefits

• Full-time role designed to grow with the company and expand in scope.
• Fully paid private healthcare through LuxMed and access to the Worksmile platform with a monthly top-up.
• Subsidized meals, snacks, beverages, modern Kraków office facilities, company library, and work equipment.
• Company parties, social activities, employee referral program, and a recreational room with PlayStation and games.
• Relocation package within Poland.

Hiring process

• Legitimate recruiting communication will come from an official hirify.global email address; candidates will not be asked to pay fees, purchase equipment, or share sensitive personal or financial information.
• For U.S.-based roles, U.S. work authorization is required and visa sponsorship is not available; this role is located in Poland.