Agency Partner Specialist (AdTech)

Location: United States; remote

Company

hirify.global provides advertising software for brands, including self-serve Connected TV, web retargeting, and performance marketing solutions.

What you will do

• Serve as the day-to-day contact for a large portfolio of agency partners through Intercom and other support channels.
• Diagnose account performance, CPA, ROAS, spend pacing, creative fatigue, and audience saturation, then provide concrete optimization recommendations.
• Advise agency media buyers on platform capabilities and translate platform levers into client-focused performance outcomes.
• Educate partners on platform features, workflows, best practices, and self-service tools.
• Execute engagement playbooks, monitor adoption and churn-risk signals, and prioritize proactive partner outreach.
• Escalate complex or sustained risks, maintain accurate account records, and share recurring trends to improve products and processes.

Requirements

• 3+ years of experience in performance marketing, media buying, or a customer-facing role at an adtech or martech platform.
• Hands-on experience owning paid media budgets and performance KPIs, including accountability for CPA or ROAS targets.
• Working knowledge of attribution models, funnel metrics, testing methodology, and direct-response marketing.
• Strong analytical, written communication, organizational, and prioritization skills.
• Comfort supporting a high volume of partners and using data to guide outreach and escalation.
• Familiarity with Salesforce, Intercom, or similar customer engagement platforms.

Culture & Benefits

• People-first culture based on trust, ambition, quality, radical honesty, and compassionate leadership.
• Remote work arrangement for the United States.
• AI is used to improve efficiency and workflows while maintaining a people-focused approach.
• Opportunity to contribute to a growing Connected TV advertising product and influence product and process improvements.