KYC Specialist (Fintech)

Location: Guatemala, fully remote

Company

hirify.global is a global fintech company building cross-border payment products used by millions of customers.

What you will do

• Review new customer accounts and verify identities.
• Assess customer risk and help prevent illegal transactions.
• Study trends and evaluate customer behaviour.
• Escalate issues to the KYC supervisor and manager.
• Keep KYC guidelines up to date and help reduce onboarding wait times while meeting SLAs.
• Communicate decisions clearly and accurately to improve customer satisfaction.

Requirements

• Experience working in a customer support environment.
• Solid awareness of KYC, financial crime, and AML processes and procedures.
• Excellent observational, analytical, and critical-thinking skills for identifying discrepancies.
• Strong verbal and written communication skills.
• Confident decision-making ability.
• Must be based in Guatemala; the role is fully remote.

Nice to have

• Hands-on experience in KYC or AML.
• Experience in fintech or financial services.
• Working knowledge of Zendesk or a similar CRM platform.

Culture & Benefits

• Opportunity to contribute to cross-border payment products serving customers worldwide.
• Ownership of meaningful outcomes and decision-making responsibility.
• Opportunities to learn, develop skills, and advance across functions and geographies.
• Collaboration with colleagues from diverse backgrounds and disciplines.
• Fast-paced environment focused on action, experimentation, and continuous improvement.