Customer Care Representative (Fintech)

Location: Dübendorf, Switzerland

Company

Yuh is a Swiss financial app for payments, savings, and investments, created by hirify.global.

What you will do

• Serve as the primary contact for clients through inbound and outbound phone calls, which represent approximately 70–80% of daily activities.
• Resolve inquiries, issues, and requests related to payments, savings, and investments in the Yuh app.
• Explain financial products, features, and processes clearly, empathetically, and in compliance with applicable requirements.
• Execute client instructions and handle time-sensitive or complex concerns while maintaining high satisfaction.
• Document interactions and outcomes, ensure follow-up, and collaborate with customer care representatives and internal departments.
• Contribute insights to improve the platform, services, and processes while protecting confidentiality and ensuring fair client treatment.

Requirements

• Completed apprenticeship with a Federal Certificate of Competence, professional certificate, or Berufsmatura.
• Previous customer satisfaction experience; financial services experience handling customer inquiries and complaints is preferred.
• Fluency in English and German is required.
• Strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies.
• Excellent verbal and written communication, listening, empathy, and persuasion skills.
• Familiarity with office software and phone systems, plus a proactive and collaborative approach.

Nice to have

• Italian proficiency.

Culture & Benefits

• Hands-on experience in customer care within a modern Swiss banking environment.
• Exposure to digital banking, financial products, and investment services.
• Opportunity to support clients using a contemporary financial app.
• Team-based collaboration with customer care representatives and internal departments.