Strategic Account Manager (Hospitality SaaS)

Company

hirify.global provides a cloud commerce platform that unifies online and physical operations, payments, financial solutions, and supplier networks for retail, hospitality, and golf businesses worldwide.

What you will do

• Act as the primary contact for strategic enterprise hospitality customers across the UK region.
• Develop and execute account plans focused on growth, retention, product adoption, and net revenue retention.
• Lead quarterly business reviews and customer success planning.
• Analyze usage data, implementation milestones, and health scores to identify and mitigate risks.
• Build trusted relationships with C-level, operational, and technical stakeholders.
• Collaborate with Product, Customer Success, Implementation, and Support teams while sharing customer feedback and identifying product gaps.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Experience working with enterprise customers and complex, multi-level stakeholder structures.
• Strong understanding of SaaS metrics, including NRR, product adoption, expansion, renewals, and churn.
• Data-driven approach, strong ownership, and advanced relationship-management skills.
• Fluent business-level English required.

Nice to have

• Experience in hospitality, point-of-sale, or hospitality technology.

Culture & Benefits

• Career growth opportunities in a continuously expanding company.
• Inclusive and diverse workplace with opportunities to take initiative and make an impact.
• Equity scheme and health, dental, and optical coverage.
• Up to £400 per year for wellness expenses and access to mental health support through Modern Health.
• Ability to work from almost anywhere in the world for up to 60 days per year.
• Volunteer time off, public-transit benefits, healthy snacks, and company social events.