L1 Technical Support (Networking)

TL;DR

L1 Technical Support (Networking): Providing hardware and software support and network administration for North American clients with an accent on workstation configuration and network stability. Focus on resolving connectivity issues, maintaining CCTV/access control infrastructure, and optimizing system productivity.

Location: Bogota, Colombia

Company

hirify.global is a global operational support provider specializing in customer service and technology solutions for large corporations.

What you will do

• Perform technical support for North American clients, including hardware and software upgrading activities.
• Manage network-related issues for monitoring stations and customers to ensure efficient resolution.
• Maintain backup systems and internal/external CCTV and access control infrastructure.
• Create and update technical manuals and document all performed work in detail.
• Coordinate and attend technical support meetings with staff and clients.
• Train employees on technical knowledge as necessary to boost productivity.

Requirements

• Experience in network administration.
• Hands-on experience with Cisco Meraki, Ubiquity, and Mikrotik.
• Strong understanding of networking protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and the OSI/TCP-IP model.
• Proficiency in Windows System Maintenance.
• English: B2 level required for daily verbal and email communication with North American clients.
• Ability to remain calm and effective during stressful situations.

Nice to have

• Knowledge of IPv4 subnetting and supernetting.
• Experience with 5 GHz wireless best practices.
• Windows Active Directory User Management skills.
• Familiarity with Network Monitoring Software such as Cacti, Dude, and Nagios.

Culture & Benefits

• Career advancement opportunities in Network and Windows administration.
• Annual performance reviews and bonuses.
• Special bonuses for employees with children.
• Access to a dynamic and modern office space with a spacious lounge.
• Collaborative environment with a focus on continuous learning and innovation.