1 месяц назад
Platform Administrator (ServiceNow)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Platform Administrator (ServiceNow): Administering and continuously improving the ServiceNow platform in a remote Brazil-based role with an accent on platform configuration, ITSM, Service Catalog, operational health, and governance. Focus on troubleshooting incidents, maintaining data quality, supporting upgrades and releases, configuring workflows, and expanding platform AI capabilities.
Location: Remote - Sao Paulo, Brazil
Company
provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.
What you will do
- Administer ServiceNow users, groups, roles, ACLs, access controls, properties, forms, lists, policies, business rules, notifications, and assignment rules.
- Configure Service Catalog items, Record Producers, variables, approvals, and request fulfillment workflows.
- Support ITSM, Employee Center, Knowledge Management, Service Catalog, Flow Designer, and related platform services.
- Monitor platform health, integrations, scheduled jobs, logs, failed transactions, email processing, incidents, and data quality.
- Support upgrades, patches, clones, releases, regression testing, post-deployment validation, and compliant change management.
- Maintain documentation and runbooks while collaborating with Engineers, Architects, Business Analysts, Product Owners, and process owners.
Requirements
- At least 2 years of hands-on ServiceNow administration experience.
- Strong knowledge of ServiceNow administration, platform configuration, Service Catalog, and standard platform capabilities.
- Working knowledge of JavaScript and ServiceNow scripting for troubleshooting and configuration maintenance.
- Experience troubleshooting ServiceNow incidents and configuration issues.
- Understanding of Incident, Request, Problem, Change, Knowledge, and Service Catalog ITSM processes.
- Advanced to fluent English required for daily collaboration with global teams and stakeholders.
Nice to have
- Experience with reports, dashboards, testing, releases, upgrades, Agile, or SDLC processes.
- ServiceNow Certified System Administrator certification.
- ITIL Foundation 4 or ITIL 5 certification.
Culture & Benefits
- Flexible-first ways of working within a global organization.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Work on AI-powered technology used at enterprise scale.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Usually no more than five interviews before final steps.
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