Senior Service Designer

Location: Amsterdam, Netherlands — hybrid; work is carried out from the office, home, and customer locations.

Monthly salary: €4,500–€6,200

Company

hirify.global is a customer-centric design consultancy combining brand promise, customer needs, research, service design, UX design, and consulting.

What you will do

• Map customer experience insights and foresight across end-to-end journeys.
• Visualise complex information for transparency across client organisations.
• Translate insights into opportunities, concepts, propositions, and service solutions.
• Co-create service concepts with stakeholders across client businesses.
• Orchestrate backstage processes and frontstage touchpoints for coherent service experiences.
• Facilitate workshops, advise clients, manage service design projects, and support handover to UX/UI designers.

Requirements

• Bachelor’s or Master’s degree in Service, Industrial, or Interaction Design.
• At least 6 years of relevant work experience, preferably in an agency.
• Demonstrated experience with stakeholder maps, journey maps, service scenarios, and service blueprints.
• Strong portfolio demonstrating work and results across a range of projects.
• Analytical and creative mindset with empathy, strong communication, leadership, and stakeholder management skills.
• Ability to proactively advise clients and plan, manage, and execute service design projects.

Culture & Benefits

• Hybrid work from the Amsterdam office, home, and customer locations.
• Home working desk, chair, and monitor provided.
• Above-market-average salary, travel allowance, lunch, and secondary benefits.
• Personal development opportunities and a monthly hirify.global Day focused on team development.
• Open, driven, and collaborative working environment with team events and drinks.
• Projects with leading clients including IKEA, Rabobank, and the European Investment Bank.