Senior Research Manager (UX Research)

Location: Hybrid role based in Amsterdam, Netherlands. The position does not include relocation assistance.

Company

hirify.global develops technology and travel products that help people experience destinations around the world.

What you will do

• Lead and grow a high-performing team of UX researchers, including managing other managers.
• Define and deliver multi-year research, data, and product insight roadmaps for the accommodation business.
• Advocate for users and translate customer needs, behavioral data, and research findings into product strategy and design recommendations.
• Partner with Product, Design, Data Science, Data Engineering, Analytics, and Marketing teams on predictive modeling, generative AI/LLM applications, experimentation, causal inference, data pipelines, and machine learning systems.
• Set UX goals, KPIs, and metrics and combine customer service, experimentation, product research, attitudinal, behavioral, and marketing data.
• Communicate complex quantitative and qualitative findings to senior stakeholders and promote user-centred design practices.

Requirements

• 10+ years of UX research delivery experience in an in-house or agency environment.
• Degree or higher degree in psychology, behavioural sciences, HCI, economics, or equivalent professional experience.
• Strong quantitative research, statistics, data analysis, and complex dataset interpretation skills.
• Extensive experience with primary and secondary UX research methods, including surveys, diary studies, interviews, focus groups, literature reviews, cognitive walkthroughs, and desk research.
• Experience designing and implementing UX research projects at scale and managing other UX research managers.
• Experience working with Director-level and senior stakeholders and converting research results into influential Product and Design recommendations.

Nice to have

• Awareness of experimentation and product development principles.
• Experience in e-commerce or the travel industry.

Culture & Benefits

• Hybrid working with flexible arrangements, home-office furniture, and ergonomic support.
• Up to 20 days per year working from abroad in the home country.
• Annual paid time off and paid parental, grandparent, bereavement, and care leave.
• Amsterdam HQ campus with on-site meals, coffee, snacks, and dedicated multi-faith and breastfeeding rooms.
• Commuting allowance, bike reimbursement, product discounts, wallet credits, and family discount vouchers.
• Online learning platforms, development and mentorship programs, a global employee assistance program, and Headspace membership.

Hiring process

• Four interviews conducted via Zoom video conferencing.
• Reasonable adjustments are available for candidates with disabilities during the interview process.