Risk Management Specialist (Fintech)

Location: Atlanta, Georgia, United States; hybrid with 3 days in the office per week. Saturday and occasional holiday work is required.

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Investigate and make final risk decisions across identity verification, initial underwriting, transactional fraud monitoring, and chargeback workflows.
• Conduct KYC and KYB due diligence to verify customers and businesses.
• Analyze customer information, financial patterns, and transaction data to identify fraud, financial, and compliance risks.
• Interact with customers by phone and email, gather documentation, research accounts, resolve complex issues, and de-escalate sensitive situations.
• Document investigations, transactions, findings, and final decisions for audit and compliance purposes.
• Collaborate with Engineering, Product, and Customer Service teams to resolve issues and improve risk controls and operational technology.

Requirements

• 2+ years of hands-on experience in risk management or financial operations, such as fraud investigation, underwriting, or compliance.
• Demonstrated expertise in KYC and KYB due diligence procedures.
• Strong analytical, critical-thinking, problem-solving, decision-making, and attention-to-detail skills.
• Ability to manage queues across multiple workflows, prioritize tasks, work independently, and consistently meet aggressive SLAs.
• Strong customer-service, collaboration, integrity, and ethical decision-making skills.
• Proficiency with G-Suite or Microsoft Office and strong internet research skills; willingness to learn proprietary risk systems.

Nice to have

• Bachelor's degree in finance, risk management, accounting, or a related field.

Culture & Benefits

• Cross-training and assignments across multiple risk workflows to build skills as business needs evolve.
• Competitive compensation with a pay-for-performance rewards approach.
• Potential eligibility for cash bonus, equity rewards, and employee benefits according to applicable plans.