5 дней назад
Kubernetes Technical Support Engineer (AI Vision)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Kubernetes Technical Support Engineer (AI vision): Troubleshooting and resolving complex Kubernetes, infrastructure, networking, and deployment issues for enterprise video analytics software with an accent on production support, customer environments, and distributed systems. Focus on reproducing deployments, diagnosing technical problems, communicating workarounds and resolutions, and escalating product bugs to Engineering.
Location: Remote for candidates based in Latin America, available to work U.S. East Coast business hours
Company
connects Latin American technology professionals with software companies in the United States and Canada, supporting recruitment, legal, accounting, PeopleOps, and career development.
What you will do
- Provide Tier 2 and Tier 3 technical support to enterprise customers.
- Troubleshoot Kubernetes deployments, software, infrastructure, hardware, networking, and configuration issues.
- Reproduce customer environments and run tests to diagnose complex technical problems.
- Work directly with customers during technical discussions and troubleshooting sessions.
- Manage support tickets and clearly communicate technical findings, workarounds, and resolutions.
- Escalate complex issues and product bugs to Engineering while collaborating with Sales and Customer Success.
Requirements
- At least 2 years of technical support experience, preferably in Tier 2 or Tier 3 support.
- Strong hands-on Kubernetes experience in production environments.
- At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, or Azure.
- Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
- Experience working directly with customers in a technical capacity and collaborating with engineering teams.
- Must be based in Latin America and available during U.S. East Coast business hours; conversational English is mandatory.
Nice to have
- Experience with video analytics software, AI vision platforms, or media streaming and processing infrastructure.
Culture & Benefits
- 100% remote work with access to the Florianópolis headquarters when desired.
- Company-provided equipment.
- Back-office support from Legal, Accounting, HR Business Partner, and Delivery teams.
- Career and cultural mentoring focused on working with US teams.
- Free English lessons with a native speaker.
- Referral bonus program.
Hiring process
- Interview with a Tech Recruiter, with a quick AI assessment if needed.
- Client interview process, varying by company.
- Offer and onboarding with support.
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