Customer Care Specialist

Location: On-site at the American Fork, Utah headquarters, United States

Company

hirify.global develops mobile, solar-powered security units and an AI-driven platform that provides actionable intelligence for site safety, compliance, and operations.

What you will do

• Respond to inbound phone and email requests and resolve customer issues.
• Diagnose offline or underperforming hardware through a prescriptive troubleshooting process.
• Collaborate with field service technicians on unit locating, system health checks, and camera configuration.
• Configure video analytics on IP cameras to restore and optimize customer site performance.
• Triage complex requests to specialized technical teams and communicate resolutions in clear, customer-ready language.
• Document findings and actions in ServiceNow and complete assigned one-off projects.

Requirements

• At least 1 year of customer service experience in a call center, restaurant, retail, or equivalent environment.
• Typing speed of at least 50 words per minute.
• Strong problem-solving, critical-thinking, communication, adaptability, and attention-to-detail skills.
• Must be authorized to work in the United States.
• Must register with the State of Utah as an Alarm Agent, including a state application and federal fingerprint-based background check.
• Must pass drug screening and background checks upon employment.

Culture & Benefits

• Flexible-first company with this role performed on-site alongside support and technical teams.
• Full-time health, dental, and vision coverage.
• 401(k) retirement plan with a company match of up to 4%.
• Flexible paid time off.