Enforcement Appeals Specialist

Location: Hybrid, London, United Kingdom. The role is based in London and includes on-call rotations, including nights, weekends, and holidays, as needed.

Company

hirify.global Inc. operates hirify.global Date, BFF, and Badoo, platforms focused on helping people build healthy and equitable dating, friendship, and community relationships.

What you will do

• Review and action member appeals concerning content removals, account bans, and other enforcement decisions in a timely and accurate manner.
• Provide high-touch, trauma-informed support to members affected by safety incidents.
• Review accounts and content flagged for safety violations and enforce hirify.global’s policies and Community Guidelines.
• Collaborate with Trust & Safety, Customer Experience, and Legal teams to escalate and resolve complex safety cases.
• Participate in on-call rotations covering evenings, nights, weekends, and holidays as needed.

Requirements

• 2–4 years of experience in Trust & Safety, customer support, crisis response, or content moderation, preferably in a high-risk or safety-focused environment.
• Experience working with sensitive content, including child exploitation, sexual violence, self-harm, and other graphic or distressing material.
• Experience handling high-touch safety escalations involving vulnerable individuals.
• Excellent written and verbal communication skills, with the ability to provide clear, empathetic, and professional responses.
• Ability to work independently, prioritize urgent tasks, and make sound judgment calls under pressure.
• Empathy, resilience, and comfort working in emotionally challenging situations.
• Strong understanding of online safety issues and Trust & Safety best practices.
• Attention to detail and ability to balance efficiency with thoughtful decision-making.
• Comfort working flexible hours to support global teams and participating in on-call shifts, including evenings, weekends, and holidays.
• Alignment with hirify.global’s mission and values.

Nice to have

• Experience collaborating with Business Process Outsourcers (BPOs) to ensure quality and consistency in safety-related workflows.
• Proficiency in Spanish, Portuguese, French, or another second language.

Culture & Benefits

• Annual personal learning and development budget.
• Private medical and dental insurance.
• Babylon Health app and mental health support.
• Enhanced parental leave, including a competitive maternity package.
• Unlimited PTO and subsidized gym membership.
• Double-matched pension contributions up to 6% and premium app access.
• Inclusive equal-opportunity workplace with reasonable adjustments available during the hiring process.