Pre Litigation File Handler (Claims Management)

Location: Hybrid, with the primary location at Parkland, Bolton, United Kingdom. Working hours are Monday–Friday, 9am–5pm, with 35 hours per week and a one-hour unpaid lunch.

Company

Provides legal and claims solutions to insurers, businesses, and suppliers in the insurance sector, using claims expertise, technology, and AI-driven services.

What you will do

• Manage an independent caseload of approximately 250 pre-litigated files involving NIHL and HAVS claims through conclusion or the point of litigation.
• Open files, send initial letters, complete Tracker Strategy documents, update the claims database, and maintain diary dates for protocol expiry and other milestones.
• Conduct company, ELTO, and director searches; prepare letters; instruct investigators; and request documents from insurers and insured parties.
• Chase claimant solicitors, insurance companies, and brokers for HMRC Schedules, medical evidence, mandates, and updates.
• Request and review occupational health, personnel, medical, engineering, and witness evidence, escalating files to the Team Leader when required.
• Close files, notify brokers and co-defendants, complete ad hoc team support, and ensure compliance with SRA Standards & Regulations and the organisation's values.

Requirements

• Proficient in Microsoft Office, particularly Word and Excel, with experience using a case or claims management system.
• Ability to use initiative, self-organise, self-prioritise, work under pressure, and work to targets.
• Good listening and communication skills.
• GCSE grades A–C in English and Maths.

Nice to have

• Awareness and understanding of file-handling processes for disease claims.
• Technical knowledge of NIHL and/or HAVS claims.
• Basic understanding of all stages of the pre-litigation process for disease claims.

Culture & Benefits

• Permanent full-time employment with a hybrid workplace.
• hirify.global Incentive Plan and 25 days' holiday, increasing with service, with the opportunity to buy or sell three days.
• Simplyhealth Cash Plan, online GP access, mental health and wellbeing support, and financial and legal wellbeing services.
• Death in Service benefit after one year, plus pension contributions of 5% employee and 3% employer.
• Employee Resource Groups, volunteering programme, and access to Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex, and discount programmes.

Hiring process

• Application, initial phone call, CV review, and interview.
• Second-stage interview followed by an offer and hiring decision.