Pre Litigation File Handler (Disease Claims)

Location: Hybrid role based at Keoghs, Parkland, Bolton, United Kingdom

Company

hirify.global provides legal and claims solutions for insurers, businesses, brokers, and other organisations in the insurance sector, including technology-enabled claims management.

What you will do

• Manage an independent caseload of approximately 250 pre-litigation files through conclusion or escalation to litigation.
• Handle NIHL and HAVS disease claims while ensuring client KPIs, SLAs, and SRA Standards & Regulations are met.
• Open files, send initial letters, complete tracker strategy documents, and conduct company, ELTO, and director searches.
• Instruct investigators and chase claimant solicitors, insurers, and brokers for schedules, medical evidence, mandates, documents, and updates.
• Request and review occupational health, personnel, medical, engineering, and witness evidence.
• Maintain case management records, diarise protocol deadlines, escalate files at key milestones, and complete closure notifications.

Requirements

• Proficiency in Microsoft Office, particularly Word and Excel, and experience using a case or claims management system.
• Ability to work independently, organise and prioritise workload, and perform under pressure against targets.
• Good listening and communication skills.
• GCSE grades A–C in English and Mathematics.
• Awareness of disease-claim file-handling processes and basic knowledge of the pre-litigation process is desirable.
• Technical knowledge of NIHL and/or HAVS claims is desirable.

Culture & Benefits

• Permanent full-time employment with a 35-hour working week, Monday to Friday, 9:00–17:00 with a one-hour unpaid lunch break.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Healthcare cash plan, online GP access, mental health and wellbeing support, and pension contributions of 5% employee and 3% employer.
• hirify.global Incentive Plan, Death in Service benefit after one year, employee resource groups, and volunteering opportunities.
• Cycle to Work, Tech Scheme, Season Ticket Loan, GymFlex, and discounts on retail, leisure, travel, and entertainment.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview and second-stage interview.
• Offer and hiring decision.