Technical Support Engineer – Cloud & Hosting (UK) (Azure)

Location: United States — Wayne, Pennsylvania; remote environment supporting the UK customer base

Company

hirify.global provides cloud-hosted applications and platforms for customer environments, including testing and production systems.

What you will do

• Provide advanced technical support for cloud-hosted applications in Microsoft Azure.
• Troubleshoot database refreshes and upgrades, application errors, batch-processing issues, and performance degradation.
• Support customer testing and production environments and investigate complex hosting-related incidents.
• Collaborate with hosting and infrastructure teams to resolve escalations.
• Analyze recurring issues, recommend long-term solutions, and document resolutions for knowledge-base articles.

Requirements

• Strong experience with Microsoft Azure, including IaaS and PaaS.
• Solid understanding of SQL Server and database management.
• Experience supporting hosted or SaaS applications.
• Ability to diagnose performance issues and system errors.
• Familiarity with incident-management tools such as Zendesk or similar platforms.
• Strong troubleshooting, analytical, communication, and independent-working skills.

Nice to have

• Experience with enterprise asset management or fleet management systems.
• Knowledge of application integrations and data pipelines.
• Exposure to ITIL practices or structured support environments.

Culture & Benefits

• Remote work environment with coordination across US and UK teams.
• Opportunity to support a growing UK presence.
• Work with modern cloud-hosted platforms.
• Contribute to system reliability and customer experience improvements.