Transfer Agent Operations Specialist (Global Capital Markets Support Services)

Location: Hybrid in Wilmington, Delaware; candidates must live within reasonable commuting distance of 1100 North Market Street, with four days per week in the office.

Salary: $24.87–$41.45 hourly (USD)

Company

M&T Bank provides financial services and capital markets support through a collaborative Shared Services environment.

What you will do

• Review and validate physical certificates and supporting documentation for bondholder ownership transfers, new certificate issuance, and account updates.
• Follow checklists, controls, regulatory requirements, SLAs, and internal quality standards.
• Support wire transfers, check disbursements, trust-to-trust transfers, bond adjustments, and wire instruction updates.
• Monitor workflow cases, prioritize requests by deadlines and payment dates, and ensure timely completion.
• Respond to client and stakeholder inquiries by email and occasionally by phone, clarifying information and resolving discrepancies.
• Identify opportunities to streamline processes and improve operational efficiency.

Requirements

• Associate's degree or equivalent work experience.
• At least 2 years of relevant work experience in operations or high-volume processing; mortgage or similar experience is applicable.
• Strong document-review, discrepancy-detection, analytical, problem-solving, organizational, and interpersonal skills.
• Ability to adapt to shifting priorities and meet SLAs and deadlines.
• Proficiency in data entry, Microsoft Excel, and workflow systems, with the ability to learn new tools quickly.
• Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and attend the Wilmington office four days per week.

Nice to have

• Knowledge of financial services; training is provided.

Culture & Benefits

• Collaborative team environment focused on accuracy, efficiency, and client service.
• Comprehensive training and opportunities for cross-functional learning.
• Opportunities to grow within a financial services environment.