Clinical Retention Specialist (Diabetes Care)

Location: Remote; must live in the assigned South region covering Florida, Tennessee, Georgia, or South Carolina. The role is based in Miami, Florida, with occasional limited travel and availability for some evenings, weekends, and holidays.

Annual base salary: $79,300–$118,900, with potential incentive compensation.

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and other wearable drug-delivery solutions for people with diabetes and other conditions.

What you will do

• Deliver personalized education, training, clinical consultation, follow-up, and troubleshooting for Omnipod patients and healthcare providers by phone and virtual platforms.
• Conduct proactive retention outreach, assess satisfaction, reinforce product value, and address barriers to continued therapy use.
• Use engagement data, usage patterns, and retention metrics to identify disengagement and churn risks.
• Partner with Customer Success, clinical, commercial, marketing, data, and regional field teams on targeted retention strategies and customer journeys.
• Build relationships with healthcare providers and develop knowledge of regional health systems, diabetes centers, referral patterns, and payer considerations.
• Document customer interactions and outcomes in Salesforce and communicate regional trends, risks, and opportunities.

Requirements

• Bachelor’s degree.
• Active professional clinical credential required, such as Registered Nurse (RN) or Registered Dietitian (RD).
• Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
• At least 3 years of experience training or supporting insulin pump patients and direct experience with healthcare providers in a diabetes care setting.
• Strong knowledge of diabetes technology, data interpretation, clinical education, customer communication, problem solving, and objection handling.
• Proficiency in Microsoft Office and Salesforce, with the ability to maintain required licensure and Omnipod product certifications.

Nice to have

• Prior industry, commercial, or sales-adjacent clinical experience.

Culture & Benefits

• Remote, phone-based work in a fast-paced, high-volume environment with an individual-contributor scope.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and employee wellness programs.