Partner Customer Success Manager (SaaS)

Location: Dubai, United Arab Emirates; office-based role. Working hours: 12:30pm to 10:00pm.

Company

hirify.global provides payment technology and software solutions, including Como’s SaaS platform for customer engagement and loyalty in the F&B and retail sectors.

What you will do

• Own partner relationships after contract signing and serve as the main point of contact.
• Guide new partners through onboarding, including loyalty-program configuration in the product back end.
• Coordinate issue resolution with Support and other internal teams, escalating relevant situations when needed.
• Analyze KPIs and create success plans to improve loyalty campaigns and achieve partner goals.
• Represent partner feedback in product improvement discussions and identify upselling opportunities.

Requirements

• 3–5 years of experience in Customer Success, Customer Onboarding, Implementation, or Account Management, preferably in SaaS or a technology startup.
• Strong written and verbal English communication skills, plus Spanish or French.
• Master’s degree or equivalent experience.
• Comfort configuring software platforms and learning new systems quickly.
• Detail-oriented, analytical, solution-oriented, and skilled at problem-solving and customer relationship management.

Nice to have

• Experience in F&B or retail.
• Familiarity with customer engagement or loyalty solutions.
• Knowledge of another European language.

Culture & Benefits

• Tier 1 medical insurance for the employee and dependents from the first day, with worldwide coverage.
• 25 days of annual holiday.
• Global career progression opportunities.
• Wellbeing initiatives, social events, charitable initiatives, and team-building activities.
• Office overlooking JLT Park, the lake, and Dubai Marina.