5 дней назад
Technical Account Manager (Cloud)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (Cloud): Guiding higher-education institutions through SaaS, cloud, automation, and AI-enabled modernization with an accent on technical customer leadership, architecture, integrations, and operational reliability. Focus on coordinating complex technical initiatives, managing risk and escalations, advancing AI adoption, and driving measurable customer outcomes.
Location: Onsite at Innovation Hub Building 2, Internet City, United Arab Emirates
Company
provides AI-powered SaaS and cloud solutions for higher-education institutions, supporting student lifecycle management, analytics, fundraising, and alumni engagement.
What you will do
- Lead strategic technical relationships for a portfolio of higher-education customers.
- Guide modernization roadmaps covering SaaS adoption, cloud operations, integrations, APIs, automation, and legacy technology transitions.
- Provide technical guidance on architecture, performance, scalability, security, resilience, monitoring, and operational best practices.
- Identify practical opportunities for AI-enabled capabilities, analytics, and workflow automation.
- Coordinate technical risks and escalations across customers, Support, Engineering, Product, and other internal teams.
- Drive adoption, service performance, customer satisfaction, retention, and value realization through strategic customer reviews.
Requirements
- 3–5 years of experience in a technical customer-facing role such as technical account management, customer success, consulting, solutions, or service delivery.
- Strong understanding of SaaS and cloud environments, including cloud services, integrations, APIs, monitoring, service delivery, or cloud-based operations.
- Technical understanding of application architecture, performance, security, reliability, integrations, and APIs.
- Experience with automation, AI-enabled tools, analytics, or data-driven approaches.
- Familiarity with monitoring, observability, or service-management tools and frameworks such as Datadog, Amazon CloudWatch, New Relic, ServiceNow, or ITIL.
- Strong communication, relationship-management, stakeholder-coordination, and technical initiative-management skills.
Nice to have
- Experience with AWS, Azure, or GCP.
- Experience in SaaS, enterprise software, EdTech, or higher education.
- Understanding of higher-education technology and institutional processes such as student lifecycle, registration, learning, finance, or enterprise administration.
Culture & Benefits
- 25 days of annual leave plus public holidays.
- End-of-service gratuity and flight allowance contributions.
- Private medical and dental coverage for the employee, spouse, and two dependents.
- Flexible lifestyle account supporting health, financial, or learning interests.
- Charitable days, wellness resources, parental leave, and diversity and inclusion programs.
- Education assistance, professional development opportunities, and LinkedIn Learning.
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