Technology Support Specialist

Location: 100% onsite in Mississauga, ON, Canada

Salary: CAD 40,000–45,000 per year

Company

hirify.global, Inc. and its subsidiaries provide an IT team environment focused on supporting organizational technology operations.

What you will do

• Provide administrative support to the IT Technical team and act as the first point of contact for IT service requests.
• Log service calls in the ticketing system and assign them to Technical Analysts.
• Perform daily production printing, including printing, sorting, and distributing system and user-generated reports, policies, and billing notices.
• Coordinate with vendors on technical issues, repairs, and IT vendor invoices.
• Monitor IT equipment health-check statuses and maintain inventories of toners, stationery, card stock, and peripherals.
• Lift and transport moderately heavy equipment and perform other print operator and departmental duties as assigned.

Requirements

• Post-secondary education in Computer Technology or equivalent related work experience.
• At least 1 year of experience in an IT Help Desk role.
• Understanding of computer hardware and software concepts, with technical knowledge of Windows operating systems and IT networking.
• Ability to troubleshoot and diagnose first-level support calls.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team.

Culture & Benefits

• Full-time, 100% onsite position.
• Equal opportunity employment policy.
• Programs and initiatives supporting diversity, inclusion, and employee value.