4 дня назад
GSD Analyst Level II (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
GSD Analyst Level II (IT Support): Providing advanced troubleshooting, escalation ownership, endpoint management, asset administration, and monitoring across global IT operations with an accent on M365 administration, SFTP support, and incident resolution. Focus on diagnosing complex OS, networking, security, hardware, and application issues, managing endpoint provisioning and software licenses, and improving ticket quality and automation.
Location: Manila, Philippines; hybrid work with 2–3 days of return-to-office attendance
Company
Provides an intelligence fabric and data network for capital markets, helping institutional investors, asset managers, and service providers make data-driven investment decisions.
What you will do
- Handle Level 1 escalations through advanced troubleshooting, user provisioning, access management, and SFTP client support.
- Troubleshoot Windows, macOS, M365, networking, endpoint security, applications, VPNs, printing, and audio/video conferencing.
- Own high-severity and complex incidents by interpreting logs, dashboards, and monitoring data to identify root causes.
- Provision and manage endpoints using Autopilot, Intune, PDQ, and application patching tools, while supporting vulnerability remediation.
- Monitor production server and high-severity alerts, escalating and documenting events according to runbooks.
- Manage hardware and software assets, CMDB records, licenses, readiness checks, and continuous improvement projects.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2–4 years of experience in IT support, service desk, desktop support, or a similar role.
- Demonstrated Windows and macOS troubleshooting experience.
- Hands-on M365 administration experience with Exchange, Teams, SharePoint, Intune, and Entra ID.
- Experience with Jira ITSM or an equivalent ticketing platform, including queues, request types, SLAs, workflows, and automation rules.
- Working knowledge of SFTP/FTP configuration, key and credential management, connection troubleshooting, and transfer failures.
Nice to have
- ITIL Foundation, Microsoft 365, Azure Fundamentals, or CompTIA A+ certification.
- PowerShell scripting and experience with Intune, SCCM, Autopilot, Patch My PC, or PDQ.
- Experience with Confluence, knowledge base management, or technical writing.
- Awareness of SOC2 compliance, IT security governance, and AI tools for IT support.
Culture & Benefits
- Hybrid working arrangement with regular office attendance.
- Opportunities to contribute to automation, service improvement, and GSD sprint projects.
- Work across global operations with a focus on knowledge management, ticket quality, and SLA performance.
- Commitment to diversity, inclusion, career progression, and training and development.
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