3 дня назад
Service Management Specialist (Mobile Networks)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Management Specialist (Mobile Networks): Leading service management for obligatory mobile network platforms and services with an accent on incident, problem, and change management, regulatory compliance, and operational stability. Focus on resolving complex incidents, maintaining legally required network capabilities, and driving continuous improvement across technical support operations.
Location: Bristol, United Kingdom; hybrid schedule with 3 days in the office and 2 days remote. Monday to Friday, 37.5 hours per week. SC Security Clearance is required, with 5+ years of residence in the UK needed to obtain clearance.
Company
provides telecommunications, connectivity, cybersecurity, AI, and managed services through the UK’s fixed and mobile networks.
What you will do
- Lead programmes that keep obligatory platforms stable and able to provide data required under legal obligations.
- Maintain mobile network and platform capabilities to support legislative compliance and HMG security requirements.
- Lead incident resolution within agreed timescales and ensure changes are efficiently managed, implemented, and communicated.
- Develop operational processes and procedures using industry, application, and technical knowledge.
- Lead and maintain service improvement initiatives across support operations.
Requirements
- Experience with incident, problem, and change management based on ITIL, including ITIL 4.
- Experience taking ownership of issues through to resolution and making operational decisions.
- Knowledge of the EE mobile core network, including voice, data, and SMS services.
- Experience leading and developing technical support teams.
- Ability to meet SC Security Clearance requirements, including 5+ years of UK residence.
Nice to have
- Expert knowledge of mobile products, services, platforms, and underlying network architecture.
- Knowledge of end-to-end Obligations system design, standards, and applicable security requirements.
- Understanding of business strategy, organisational performance drivers, KPIs, business cases, and financial literacy.
- Availability to provide on-call cover when required.
Culture & Benefits
- 10% on-target annual bonus.
- Online private GP access 24/7 for employees and immediate family.
- Paid carers leave of up to 2 weeks and enhanced maternity, paternity, and adoption leave.
- Discounts on EE and BT mobile and broadband products.
- Pension scheme with 5% employee and 10% employer contributions.
- Holiday purchase scheme with optional healthcare, dental, gym membership, and other benefits.
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