Customer Success Partner (ABA)

Location: Fully remote within the United States; working hours are flexible within North American time zones.

Salary: $65,000–$72,000 annually.

Company

hirify.global provides an ABA behavioral therapy platform that supports clinicians, families, schools, and enterprises delivering evidence-based autism care.

What you will do

• Proactively manage a caseload of customers across organizations of different sizes.
• Drive long-term customer success, platform utilization, expansion, and adoption of new features.
• Conduct re-engagement, training, and support meetings, including ongoing enablement for large and enterprise customers.
• Create and maintain resources that support customer growth, engagement, and best practices.
• Lead churn conversations by diagnosing issues, attempting retention, and guiding offboarding when needed.
• Collaborate with Customer Support and the CS Director on training issues, escalated clinical-support tickets, and additional team projects.

Requirements

• Proven experience in the ABA field.
• Previous customer-facing experience in customer success, software training, implementation, or a similar role.
• Experience documenting and tracking customer activity, preferably in a CRM such as HubSpot.
• Experience training others on software or technology tools.
• Excellent verbal and written communication, interpersonal, problem-solving, troubleshooting, and analytical skills.
• Strong organization, attention to detail, multitasking ability, and capacity to work independently and collaboratively in a remote environment.

Nice to have

• Previous hirify.global experience.

Culture & Benefits

• Fully remote and flexible work environment with an emphasis on autonomy, trust, collaboration, and balance.
• Employee-only standard health, dental, and vision premiums are fully covered; family coverage is available at variable cost.
• Employer-sponsored short-term disability and life insurance, with optional AD&D and long-term disability benefits.
• 401(k) plan through Empower.
• Paid time off includes 10 vacation days, 5 sick days, 7 paid holidays, and 3 floating holidays.
• Paid parental leave, professional development opportunities, and room for growth.

Hiring process

• Application and application review.
• Hiring manager interview, technical exercise, and team interview.
• Final interview followed by an offer.